Privacy Policy

Last Updated: September 2026

Business & Ownership Details

Company Name: Cloud and Code

Contact Email: support@cloudandcode.in

1. Introduction

Welcome to Cloud and Code ("we," "our," or "us"). We are committed to safeguarding your personal privacy and protecting the information you share with us. This Privacy Policy governs your use of our website (https://cloudandcode.in/) and all related software, mobile applications, cloud services, and API integrations.

Our solutions include custom software engineering, mobile app development, web applications, cloud infrastructure management, Slate Retail POS & ERP, Slate CRM Suite, Warekeeper WMS, Ornament Trust, Breakout Lens alert application, QR Generator, Digital Wedding Invitations, automated Algo Trading Software development, and our WhatsApp Messaging API & Slate Credits Payment Portal.

2. Information We Collect

We collect information that you voluntarily provide to us when inquiring about or using our services, registering an account, subscribing to products, or initiating customer support. This includes:

  • Contact & Personal Identifiers: Your full name, email address, phone number, and physical billing address.
  • Account Credentials: Secure user authentication data managed via Supabase or integrated authentication providers when accessing user portals or purchasing credits.
  • Payment & Billing Data: Transaction records, credit purchase logs, and license details when buying Slate Credits or software licenses. Payments are securely processed via third-party encrypted payment gateways (e.g., Razorpay). We do not store financial card credentials or banking passwords on our servers.
  • WhatsApp Messaging API Data: For users of our WhatsApp integration services, we process necessary operational payload data such as recipient phone numbers, template parameters, and message logs in strict compliance with Meta/WhatsApp Cloud API terms.
  • Product Data & Application State: Business data entered locally or synced within our applications (e.g., inventory records in Slate Retail POS, lead lists in Slate CRM, warehouse logs in Warekeeper, secured loan lifecycles in Ornament Trust, custom invitation text, and generated QR code content).
  • Technical & Analytical Logs: IP address, device type, browser specifications, operating system, timestamped access logs, and session cookie tokens used to ensure performance and security.

3. How We Use Your Information

We use personal and operational data strictly for genuine business purposes, including:

  • Fulfilling orders, processing payments, and managing software licenses or Slate credit balances.
  • Facilitating message transmission via official Meta WhatsApp APIs according to user instructions.
  • Providing, operating, maintaining, and updating our desktop software, mobile applications, and web services.
  • Providing customer service, technical assistance, and resolving user issues.
  • Sending transactional notifications, service announcements, order receipts, and critical security alerts.
  • Ensuring system security, detecting fraudulent transactions, and complying with applicable Indian law.

4. Data Sharing & Third-Party Service Providers

We do not sell, rent, or trade your personal information to third-party advertisers. Data is shared strictly under the following operational conditions:

  • Authorized Service Providers: We partner with reliable third-party infrastructure providers to run our services, including cloud hosting (AWS, Google Cloud, Azure), secure authentication databases (Supabase), payment processing gateways (Razorpay), and messaging platforms (Meta WhatsApp Cloud API).
  • Meta / WhatsApp Integration: Operating our WhatsApp messaging API requires sharing payload parameters (recipient numbers and formatted template messages) with Meta to execute delivery.
  • Legal & Regulatory Compliance: We may disclose information if required to do so by Indian law, court order, regulatory bodies, or legal enforcement requests to prevent legal liability or fraud.

5. Software Tools & Algo Trading Disclaimer

Cloud and Code strictly provide custom software development, code execution tools, and technical alert applications (such as Breakout Lens and automated Algo Trading Software). Please note:

  • We strictly convert user-defined trading rules into executable code.
  • Cloud and Code is not registered with SEBI (Securities and Exchange Board of India) as investment advisors, research analysts, or portfolio managers.
  • We do not provide stock recommendations, financial advice, or guaranteed trading returns. All automated alerts or execution tools are used entirely at the user's own financial discretion and risk.

6. Data Security

We employ modern security safeguards, including HTTPS SSL encryption in transit, isolated database infrastructure, role-based access control, and 256-bit payment encryption via trusted gateways. However, no internet transmission or electronic database can be guaranteed 100% immune to unauthorized access. We encourage users to maintain secure account credentials.

7. Third-Party Websites & External Links

Our website and products may contain links to external sites or third-party resources. Once you leave our domain, any data provided to external sites is governed by their respective privacy policies. We accept no responsibility for third-party practices.

8. Data Rights & Retention

You have the right to request access to, correction of, or deletion of your personal data maintained in our systems. To request data removal or account closure, please email us at support@cloudandcode.in with your registered details.

9. Changes to This Privacy Policy

We reserve the right to revise or update this Privacy Policy at any time to reflect software updates, service enhancements, or regulatory requirements. Any modifications will be published on this page with an updated "Last Updated" date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • Company Name: Cloud and Code
  • Email: support@cloudandcode.in