Privacy Policy

Last Updated: July 2024

1. Introduction

Welcome to Cloud and Code ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://cloudandcode.in/) and use our services. This includes our custom software development, mobile apps, cloud services, and our dedicated WhatsApp messaging API application.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Website, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make, and the products and features you use. This may include:

  • Contact Data: We collect your name, email address, phone number, and similar contact data to provide our services and support.
  • Payment Information: If you make purchases or subscribe to our services—such as our WhatsApp messaging API—we collect data necessary to process your payment (e.g., billing address, payment details). Please note that payments for our WhatsApp API app are securely processed on this website.
  • WhatsApp API Data: For users of our WhatsApp messaging application, we process data required to facilitate the API operations, which may include recipient phone numbers and message content, in accordance with Meta/WhatsApp policies.
  • Service Data: Data related to the use of our other products, such as Breakout Lens, CRM Suite, Retail POS, Warehouse Management, Ornament Trust, QR Generator, and Wedding Invitations.

3. How We Use Your Information

We use personal information collected via our Website and applications for various business purposes, including:

  • To fulfill and manage your orders, subscriptions, and payments (including WhatsApp API billing).
  • To facilitate the delivery of WhatsApp messages via our API as instructed by you.
  • To provide, operate, and maintain our custom software, mobile apps, and cloud services.
  • To respond to your inquiries and offer customer support.
  • To send administrative information, service updates, and security alerts.

4. Sharing of Your Information

We only share your personal information in the following situations:

  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
  • Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. For our WhatsApp API service, this includes sharing necessary operational data with Meta/WhatsApp to facilitate message delivery.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5. Security of Your Information

We implement a variety of administrative, technical, and physical security measures to help protect your personal information. While we take reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are completely impenetrable, and no method of data transmission can be guaranteed against any interception or misuse.

6. Third-Party Websites

Our Website and services may contain links to third-party websites and applications of interest. Once you have used these links to leave our site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your data.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a revised "Last Updated" date at the top of this page.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us via our Contact Page.